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	<title>TomkoTek &#187; Windows 7</title>
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		<title>iPad Frenzy: more about a movement than a gadget</title>
		<link>http://www.tomkotek.com/virtualization/ipad-frenzy-more-about-a-movement-than-a-gadget/</link>
		<comments>http://www.tomkotek.com/virtualization/ipad-frenzy-more-about-a-movement-than-a-gadget/#comments</comments>
		<pubDate>Tue, 06 Apr 2010 02:54:22 +0000</pubDate>
		<dc:creator>gmtomko</dc:creator>
				<category><![CDATA[Virtualization]]></category>
		<category><![CDATA[iPad]]></category>
		<category><![CDATA[apple]]></category>
		<category><![CDATA[cio]]></category>
		<category><![CDATA[cloud]]></category>
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		<category><![CDATA[microsoft]]></category>
		<category><![CDATA[Tech Execs]]></category>
		<category><![CDATA[Windows 7]]></category>
		<category><![CDATA[XenDesktop]]></category>

		<guid isPermaLink="false">http://www.tomkotek.com/?p=168</guid>
		<description><![CDATA[The iPad is a beautiful thing. I have not had one in my hands yet, but have seen several demos. I had seen enough and ordered one. The 64GB wifi + 3G model. I justified the $1,200+ cost (after accessories, AppleCare, taxes etc.) because it was close to my birthday, actually the day before. Iwill have to [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.tomkotek.com/wp-content/uploads/2010/04/Capture-iPad-small.jpg" rel="wp-prettyPhoto[g168]"><img class="alignleft size-medium wp-image-170" title="Capture iPad small" src="http://www.tomkotek.com/wp-content/uploads/2010/04/Capture-iPad-small-300x190.jpg" alt="" width="300" height="190" /></a>The iPad is a beautiful thing. I have not had one in my hands yet, but have seen several demos. I had seen enough and ordered one. The 64GB wifi + 3G model. I justified the $1,200+ cost (after accessories, AppleCare, taxes etc.) because it was close to my birthday, actually the day before. Iwill have to wait until &#8220;late April&#8221; before it ships.</p>
<p>Why would I do such a thing? Why would anybody? Simple &#8211; it fills (or at least promises to fill)  a major void and lots of gaps that many of us have. <em>Anybody with one arm longer than the other</em> from lugging around laptop poundage knows that light, powerful, practical &#8212; AND fun, slick, cool &#8212; is quite a gap filler.</p>
<p>Most of all, though, is that it won&#8217;t be long, in my humble opinion, before business and personal computing is forever blurred by the phenomenon of  &#8221;bring your own device&#8221;. That device can be an iTouch, iPhone, iPad, iMac &#8212; <em><strong>i-anything</strong></em> &#8212; as much as it can be a net book, tablet PC, laptop, desktop, smartphone or even Web TV.</p>
<p>It will soon make little sense for companies to be acquiring, distributing, managing and dealing with PCs for individual workers (except for the shop floor or other dedicated or location and function-specific scenarios). Indeed, many people have gear at home that is better and faster than the crippled, locked-up, expensive and unfriendly standard-issue work machine that they get every four years or so.</p>
<p>Desktop virtualization, what some call the &#8220;dynamic desktop&#8221; is the answer that abstracts the user personalization and experience from the actual device. Corporate policies and security are managed at the server and most any device can be supported for access to the company&#8217;s e-mail and internal business systems. Even more sophisticated and powerful applications such as engineering can even be served up to the right device.</p>
<p>Back to the iPad. I am a road warrior. I am sick of lugging things around. I use the devices that I want to use and work with my clients to connect to portals and the cloud rather than taking one of their laptops. The iPad form factor will be copied, morphed and <strong><em>will ultimately be a metaphor for a simple, functional and WOW device</em></strong> that can connect to something like Citrix&#8217;s XenDesktop and act like a work machine when it needs to.</p>
<p>So, it is not so important that it is Apple. They have simply shown that they are the current kings of tapping in to the unmet needs of the market which is <strong><em>causing a movement</em></strong> away from the malware infested, middling laptops and PCs that can&#8217;t do much of anything practical anymore.</p>
<p>©2010 Tomko Tek, LLC All Rights Reserved. iPad picture grab Copyright © 2010 Apple Inc. All rights reserved</p>


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		<title>Microsoft Getting Fewer Support Calls for Windows 7</title>
		<link>http://www.tomkotek.com/microsoft/microsoft-getting-fewer-support-calls-for-windows-7/</link>
		<comments>http://www.tomkotek.com/microsoft/microsoft-getting-fewer-support-calls-for-windows-7/#comments</comments>
		<pubDate>Fri, 18 Dec 2009 05:00:17 +0000</pubDate>
		<dc:creator>gmtomko</dc:creator>
				<category><![CDATA[microsoft]]></category>
		<category><![CDATA[operating systems]]></category>
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		<category><![CDATA[Tech Execs]]></category>
		<category><![CDATA[Windows 7]]></category>

		<guid isPermaLink="false">http://www.tomkotek.com/?p=162</guid>
		<description><![CDATA[Microsoft getting fewer calls for support of Windows 7 is, at first glance, a good thing. In fact, they are getting about half the number of support calls they expected. Now, Microsoft is pretty good at launching software so this is quite a surprise. Does that mean that, somehow, the fit and finish of this [...]]]></description>
			<content:encoded><![CDATA[<p>Microsoft getting fewer calls for support of Windows 7 is, at first glance, a good thing. In fact, they are getting about half the number of support calls they expected. Now, Microsoft is pretty good at launching software so this is quite a surprise. Does that mean that, somehow, the fit and finish of this product is far superior to previous incarnations of the ubiquitous operating system product family. Not necessarily. There is no hard data that definitively pinpoints where all the problems have gone. There is a pretty good evidence emerging that users are becoming more resourceful via self-help resources like social media i.e Twitter and Google.</p>
<p><a href="http://bit.ly/5s7IXd">In a recent post on Ars Technica</a>,  Emil Protalinski gets Microsoft&#8217;s take on this phenomenon:</p>
<blockquote><p>&#8220;Overall we are finding our call center volume is down significantly more than we expected,&#8221; Barbara Gordon, vice president of customer support for Microsoft, told CNET. The drop in the number of calls doesn&#8217;t necessarily mean, however, that Windows 7 has fewer problems than Windows Vista. Microsoft added two online resources leading up to the operating system&#8217;s release that may have made the difference. &#8220;What we have found is we are seeing far more take-up of self-service&#8230;forums and Twitter to get responses.&#8221;</p></blockquote>
<p>I have converted all of my office computers and laptops (except the Macs of course) to Windows 7 (saving one Vista Ultimate and XP SP3 for specialized apps). My own experience was generally less installation headaches (except finding certain drivers).  Where I was pulling my hair out with Vista issues, I am wasting less of my small company resources and finding more outlets with answers.</p>
<p>What has your experience been?</p>


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